ScreenBuzz
SCREENBUZZ
LEGAL

Refund &
Cancellation

We believe in transparent policies that make your advertising experience worry-free.

Effective Date: 22 July 2026

Refund Processing

Refunds are processed within 7 business days.

Refund Method

Refunds are issued via the original payment method.

Cancellation Policy

Cancellations are accepted before campaign starts.

Policy Transparency

Our policies are clear, fair and customer-friendly.

Your trust is important to us. We're committed to fairness and transparency in every step.

SCREENBUZZ provides digital advertising services. As these services involve scheduled media inventory, the following policy applies.

1. Campaign Cancellation

  • Campaigns may be cancelled before creative approval and scheduling.
  • Once the campaign has been scheduled or activated, cancellation requests may not be eligible for a refund.

2. Refund Policy

Refunds may be issued only in the following situations:

  • Duplicate payment
  • Technical failure preventing campaign delivery
  • Campaign cancellation approved by SCREENBUZZ before activation

Refunds will not be provided for:

Change of mind
Incorrect creative uploaded by advertiser
Delay caused by advertiser
Campaign already delivered
Low campaign performance due to market conditions

3. Failed Campaign Delivery

If SCREENBUZZ is unable to deliver the booked inventory due to technical or operational reasons, we may:

  • Reschedule the campaign
  • Provide replacement inventory
  • Issue a partial or full refund where applicable

4. Refund Timeline

Approved refunds are generally processed within 7 - 10 business days through the original payment method.

5. Modification Requests

Creative changes may be accepted before campaign activation, subject to approval timelines.

Have questions?

For cancellation or refund requests, please contact our support team through the Contact page.

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